UX Designer & Manager

I work with teams to turn technological possibilities into engaging and functional user experiences. Click on my projects below to see how I put this process into action, and let me know if you need a designer to help your team create products that empower users and change the world.

GE Digital
As a Design Strategist and Researcher for GE Digital, I helped realize a digital future for industry by creating UX strategy roadmaps steeped in insights from users. I also created a framework to support design research (both usability and discovery) and adoption of findings across a large, decentralized design organization.
Sync - Design Management
After I was promoted to Design Lead for the Sync product line, I engaged the team in a more thorough design process. My primary objective was to start a discussion about who our users were and what they needed from Sync. It resulted in smoother onboarding and a better product for more users.
The DX 650 Android-based video deskphone brings a telepresence experience to the desktop. I helped define how enterprise telephone functionality works in this new paradigm, and drove implementation across a global team. See more details in my Cisco Portfolio.
Seeing what people do and talking to them in the context of use routinely yields unique insights about their needs and values that can have far-reaching impacts on a product vision. Open-ended investigation or ethnography leads to the most valuable insights when approaching new opportunity spaces.

Design Research Projects >

When creating a new piece of technology, it's frighteningly easy to build in assumptions that some users don't share. The only way to find all of these is to show the product to users - ideally before it's too late to change the implementation plan.

Prototype Testing with Sync >