I’m passionate about simplifying complex problems.

A designer and UX manager with over 10 years experience, I turn technological possibilities into engaging and highly-functional experiences in complex, regulated domains. I’m looking to work on products that empower users, and with teams that take an iterative approach to learning what to build.

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experience
 
Product Design, Research, & Strategy

Created personas, journey maps, and wireframes that increased developer adoption by 30,000 users. Created a design research program that ramped up usability tests from a few to over 40 tests/year with 100s of users. Worked with a large team of designers to engage product managers, clarify user journeys, and deliver to engineering stakeholders.

GE Digital San Ramon, California January 2016 – now
Product Manager (Consultant)

Refined RideScout MVP product concept from both global business and design perspectives. Produced a working prototype to prove the concept's feasibility to Daimler leadership stakeholders.

moovel San Francisco, California October – December 2015
Design Strategy (Consultant)

Shaped management and Daimler's perspective on design research, the relationship between interaction and visual design, and prioritization of UX problems. Also shaped key hiring decisions for design roles.

RideScout San Francisco, California May 2015 – October 2015
User Experience Manager – Sync

Senior Interaction Designer

Led a UX and visual design team to bring distributed filesharing to millions of us- ers. Set design strategy, negotiated feature priorities, strengthened team spirit. Positioned brand for global growth by identifying a unique creative direction and developing the product's value for users.

BitTorrent San Francisco, California July 2013 – August 2015
Interaction Designer

Simplified tablet telephony while retaining full functionality and developed an interaction spec as a guidebook for development and visual design teams. Led scrums to find feasibility limits and ensure design completeness.

Cisco San Jose, California Sept. 2011 – June 2013
Interaction Designer & Researcher

Understood the constraints around capturing implant data in the operating room with onsite ethnographic observations and video capture. Analyzed options and framing the solution space in concert with client team and multiple other consultancies. Designed interface details to support hospital workflows.

TOCA Chicago, Illinois Jan. – Aug. 2011
Interaction Design Contractor

Spearheaded design research and interaction design projects, including requirements identification and prototype programming with Axure. Designed a template for app developers building location based services for iPad. Led cross-disciplinary teams to get buy-in from multiple departments.

Navteq Chicago, Illinois Fall 2010
Interaction Design Contractor

Wireframed and documented a multi-platform interface for a premier global brand as part of a large design team. Specified system behavior and page layouts following the precedent of earlier project phases in order to guide development and graphic design work.

frog Austin, Texas Fall 2010
Interaction Design Professor

Taught user-centered design methods to undergraduate Digital Media students. Created and led exercises in design research, grounded theory analysis, iterative paper prototyping, interaction design principles, and problem reframing.

CEDIM Monterrey, NL, Mexico Fall 2010
User Experience Engineer

Digitized business systems across the US by designing, implementing, and organizing business processes and communications. Used user observation and expert interviews to shape solutions, delivered using PHP and MySQL.

A Briggs Passport & Visa Chicago, Illinois 2008 to 2010
Interaction Designer & Front-End Developer

Created a mobile app for a clinical study that significantly improved clinical outcomes and reduced physician time spent as part of the ENGAGED Study Diabetes Prevention Program. Developed a front-end application for clinicians to view patient behavioral data. Delivered complex, on-time interaction research, insights, and design to a cross-functional team of Northwestern researchers, engineers, and students.

Northwestern Univ. Chicago, Illinois 2009 to 2010
Principal

Pursued a passion for glassblowing by building hot-glass studio and business. Learned principles of engineering, fabrication, and sales and marketing.

Old Potter Glass Mena, Arkansas Since 2005
Executive Director

Strengthened local creative community by expanding programming, organizing administive tasks, and increasing local participation and funding.

SouthWest Artists Mena, Araknsas 2005 to 2006
education
 
Master of Design - Interaction Design

Top prize in IXDA 2010 student competition; Design Research Conference 2010 Logistics Lead; InsideID (student organization) lecture series coordinator.

IIT Institute of Design Chicago, Illinois 2007 to 2010
B.A., Literary Studies and Fine Art

Magna Cum Laude, Collegium V Honors, Eugene McDermott Scholar

Leadership: The Mercury Editor, Student Government Senator

Interned with the National Endowment for the Arts, 2003

University of Texas at Dallas Richardson, Texas 2001 to 2005

 

UX Designer

Researcher

Glassblower

skills & interests
 

Visualizing concepts – sketching, photography, paper prototypes, and Adobe Suite

Ethnographic research – understanding people and finding user needs

Web programming – CSS, HTML, PHP & MySQL, Java

Art – Furniture, photography, sculpture. You know, building stuff.