A designer and UX manager with over 10 years experience, I turn technological possibilities into engaging and highly-functional experiences in complex, regulated domains. I’m looking to work on products that empower users, and with teams that take an iterative approach to learning what to build.
Created personas, journey maps, and wireframes that increased developer adoption by 30,000 users. Created a design research program that ramped up usability tests from a few to over 40 tests/year with 100s of users. Worked with a large team of designers to engage product managers, clarify user journeys, and deliver to engineering stakeholders.
Refined RideScout MVP product concept from both global business and design perspectives. Produced a working prototype to prove the concept's feasibility to Daimler leadership stakeholders.
Shaped management and Daimler's perspective on design research, the relationship between interaction and visual design, and prioritization of UX problems. Also shaped key hiring decisions for design roles.
Senior Interaction Designer
Led a UX and visual design team to bring distributed filesharing to millions of us- ers. Set design strategy, negotiated feature priorities, strengthened team spirit. Positioned brand for global growth by identifying a unique creative direction and developing the product's value for users.
Simplified tablet telephony while retaining full functionality and developed an interaction spec as a guidebook for development and visual design teams. Led scrums to find feasibility limits and ensure design completeness.
Understood the constraints around capturing implant data in the operating room with onsite ethnographic observations and video capture. Analyzed options and framing the solution space in concert with client team and multiple other consultancies. Designed interface details to support hospital workflows.
Spearheaded design research and interaction design projects, including requirements identification and prototype programming with Axure. Designed a template for app developers building location based services for iPad. Led cross-disciplinary teams to get buy-in from multiple departments.
Wireframed and documented a multi-platform interface for a premier global brand as part of a large design team. Specified system behavior and page layouts following the precedent of earlier project phases in order to guide development and graphic design work.
Taught user-centered design methods to undergraduate Digital Media students. Created and led exercises in design research, grounded theory analysis, iterative paper prototyping, interaction design principles, and problem reframing.
Digitized business systems across the US by designing, implementing, and organizing business processes and communications. Used user observation and expert interviews to shape solutions, delivered using PHP and MySQL.
Created a mobile app for a clinical study that significantly improved clinical outcomes and reduced physician time spent as part of the ENGAGED Study Diabetes Prevention Program. Developed a front-end application for clinicians to view patient behavioral data. Delivered complex, on-time interaction research, insights, and design to a cross-functional team of Northwestern researchers, engineers, and students.
Pursued a passion for glassblowing by building hot-glass studio and business. Learned principles of engineering, fabrication, and sales and marketing.
Strengthened local creative community by expanding programming, organizing administive tasks, and increasing local participation and funding.
Top prize in IXDA 2010 student competition; Design Research Conference 2010 Logistics Lead; InsideID (student organization) lecture series coordinator.
Magna Cum Laude, Collegium V Honors, Eugene McDermott Scholar
Leadership: The Mercury Editor, Student Government Senator
Interned with the National Endowment for the Arts, 2003
Visualizing concepts – sketching, photography, paper prototypes, and Adobe Suite
Ethnographic research – understanding people and finding user needs
Web programming – CSS, HTML, PHP & MySQL, Java
Art – Furniture, photography, sculpture. You know, building stuff.